Returns + Exchanges

Domestic Customers

We are delighted to offer pre-paid shipping labels for returns and exchanges of any helmets, apparel, and accessories shipped within the US.

Any item purchased from bikepretty.com can be returned or exchanged within 30 days of receipt. All returned or exchanged items must be received unused, in original packaging, and in saleable condition. 

We do not charge a restocking fee. Bike Pretty will not refund the cost of shipping.

Fill out the form below with your order number and return or exchange preference and we will send you instructions within 1 business day.

International Customers

International shipping costs are calculated during checkout. Duties and taxes, and any other fees are not included.

Customers outside of the US are responsible for paying any duties and taxes related to the delivery of their order. We are unable to offer returns and exchanges to customers outside of the US. Please keep in mind that all prices are in USD.

Customers in Canada: Canada Post has lost thousands of dollars of packages we have attempted to send to Canadian addresses so we no longer use their service. We encourage you to contact Green Street in Peterborough, ON for their inventory levels.

Customers in Europe: we recommend that customers in Europe order from our Denmark-based friends at Yakkay.com.

For all other International Customers, excluding those in Canada, we recommend purchasing through our eBay listings here: https://www.ebay.com/usr/bikepretty