Shipping Updates for May 2021

2 comments

Shipping Updates for May 2021

Dear Bike Pretty customers,

I want to ​provide you with an update,​ ​and to thank you for your ​patronage.

​Bike Pretty continues to be troubled by massive, global, national and industry forces that make it difficult for us to perform at our best​ and for that I am truly sorry.​

Our shipment of Straw Hat Bike Helmet covers was seriously delayed due to COVID and we understand that this is frustrating. Our shipping warehouse in Michigan has been severely impacted by the current Covid-19 outbreak but they are diligently working through the backlog while maintaining all safety protocols.

Recently, more than 10% of our shipping warehouse's staff was out because of COVID-related issues. These absences are devastating. While their precautions meet or exceed CDC recommendations, the new variants hit their team hard. Furthermore, the e-commerce industry continues to see high growth. After last year’s 30% increase in order volume, we’re seeing an additional 10% growth in order volume above that.

Meanwhile, international manufacturing and shipping have opened up,​ resulting in a glut ​of product ​to ​the receiving team, up 54% this year over last year.​ ​And to top it all off our shipping carriers​ (FedEx, DHL, USPS, etc.) ​continue to struggle with the volume​.​ We realize shipping deadlines have already past and we are working hard to deliver your shipments as soon as possible! We are already in contact with our carriers and we will notify you with a tracking number as soon as your order ships. Thank you again for your patience and understanding!

I don’t mean to minimize our obstacles. We recognize how challenging delays can be to you and Christina, our excellent customer representative, continues to be transparent with updates, and you can count on them to be your advocate.

Please let me know if you have any other questions!

Thank you for your patience,

Melissa

2 comments

  • Posted on by Melissa

    Hi Melanie,
    I have signed you up for notifications! Have a great rest of the week!

    Please let me know if you have any other questions!

  • Posted on by Melanie Mily
    Please notify me when the bike helmet and straw hat cover come in. I need both in an XL.

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